Communities are embracing senior care audits
“The efforts you put into measuring quality and doing something about what that says is going to lead to strong consensus, price growth, happy residents, families, and referral sources. And that drives financial success,” says Brenda Bacon, CEO & President, Brandywine Senior Living. At Penrose Senior Care Auditors®, we couldn’t agree more.
In today’s Senior Housing News, the verdict is in: auditing is the “silver bullet” to quality and success for senior care communities. “Of course, we know that auditing for quality services is a key element to improving senior care communities and the lives of seniors,” touts Rhonda Harper, Founder & CEO, Penrose Senior Care Auditors®.
“Quality of experience, quality in the delivery of care, quality in services – a focus on that not only is the right thing to do but can, in fact, materially impact performance,” said John Moore, CEO of Atria Senior Living in the same article.
What makes Penrose Senior Care Auditors® different than other licensing and review systems is that it looks at things from a family’s perspective in its proprietary 7-Factor Audit™: (1) Cleanliness and Clutter, (2) Odor, (3) Caregivers and Support, (4) Maintenance of Residence, (5) Resident Supplies and Toiletries, (6) Senior Observations, and (7) Other.
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