FAQs – We understand this is an important decision so we welcome your questions
If you don’t find your answers here, please give us a call at or email us at .
Why do I need senior care auditing services?See More
Whether your senior lives independently or in a senior care community, it is hard not to worry about their well‐being. Even if you have hired others to help take care of them, how do you know they are doing what they are paid to do? It may be hard to find the time to check on your loved‐one regardless of whether you live nearby or at a distance. Penrose Senior Care Auditors® provides you with another resource and reason not to worry. We’ll check on your senior and report back to you.
What services does Penrose Senior Care Auditors provide?See More
We evaluate your senior’s living condition across 150 different items grouped in seven areas, the 7-Factor Audit™, and report back to you. PenroseCertified® senior care auditors are not certified to perform any types of other services such as grooming, bathing, cleaning, etc. We only perform audits.
How does your service compare to technology options like live video and skype?See More
We believe in high tech AND high touch. Technology is great, but it will never pick up odor, temperature, and issues like broken scooters and canes. It won’t “see” the subtle indicators of elder abuse. And, it breaks, runs out of battery life, and has limited range in viewing. While helpful, technology will never replace the value of a real person.
What are your policies and procedures regarding suspected abuse?See More
If someone is in immediate danger, our policy is to call 911. If the danger is not immediate, but our auditor suspects that abuse has occurred or is occurring, they are to report it anonymously to the Adult Protective Services (APS) agency in the state where the senior resides. The auditor also records his/her suspicion on the Audit Report and marks it as URGENT. You can learn about the Department of Health and Human Services Department on Aging by clicking here: Adult Protective Services.
Why would I need ongoing service is the first few audits are fine?See More
Because things change: senior care employees rotate and perhaps have different standards, appliances break, seniors get sick, and so on. In addition, we have found that senior care improves when they know they are being audited.
What happens after the audit?See More
Any actions following your receipt of the senior care audit, such as discussions with caregivers or your loved-one, are your responsibility.
Where do you provide your services?See More
PenroseCertified® senior care auditors serve clients throughout the United States and in India, Philippines, and Canada.
Are you licensed?See More
As we do not provide any medical or care-taking services, we are not licensed by the government.
What happens if my senior won’t let you in?See More
It is your responsibility to pave the way for the PenroseCertified® senior care auditor to visit. Our hope is that you would make this decision with your loved-one.
If your loved-one is in a private home, we recommend you let them know that you love them and wish you could visit more often to make sure that everything (the senior, their home, their appliances, etc.) is okay. But since you can’t, you would like to have us visit them and let you know so that you can help fix it.
If your loved-one is in a senior care community, they are used to people coming and going. Our auditor will introduce themselves and share that they are doing an inspection to make sure everything is okay.
If the audit report identifies issues, can you fix them for me?See More
We believe it is a conflict of interest to become your agent in hiring services or negotiating with senior care communities or others. Our goal is to provide you with the information you need to make decisions for you and your loved-ones. Having said that, if we see something simple (like an unmade bed or garbage that needs to be taken out), we may ask a nearby staff person to make sure it is taken care of as soon as possible.
Do you share your audit findings with anyone else but me?See More
No. We do not share our audit findings with anyone but you. We may aggregate our findings, though, for statistical and marketing purposes. In these cases, no personal information will be shared. In some cases, however, senior care communities offset the fees for their customers and so they may also receive the reports. You would be informed if this applies to you.
Can I share the results with others?See More
Yes. We can set up the report email distribution list to send it to as many individuals as you desire. Or, you may forward your emailed report to them.
When are your audits conducted?See More
Generally, our audits are conducted Monday – Saturday between 9:00am and 5:00pm. Each audit takes approximately 30 minutes to conduct.
Do you provide your services in assisted living, skilled nursing, senior living, memory care, and group homes?See More
Are you affiliated with any other company?See More
No. Penrose Senior Care Auditors® is a 100% woman-owned, independent company.
Who is your typical auditor?See More
PenroseCertified® – Senior Care Auditors Certified to be the Best.™ All have passed the Gold Standard Background Check and the Penrose Senior Care Auditors Certification Program. They tend to be college educated, mostly women, who have decided to stay-at-home, change careers, or who have recently retired. Of course, we have a range of auditors with different demographics.
I was contacted by another company that says they are PenroseCertified®. Is this true?See More
Possibly. Independent individuals may become PenroseCertified® and work for themselves or another company under a different name. Companies, though, are not PenroseCertified. To ensure that the individual Senior Care Auditor is PenroseCertified, and passed the Penrose Senior Care Auditors Certification Program, call us and we’ll let you know.
How are auditors selected?See More
Each senior care auditor undergoes our stringent Gold Standard Background Check and is PenroseCertified before they are allowed to have clients. So, each must undergo a process including national and local criminal background checks, drug screening, healthcare registry screening, reference checks, and so on. Then, each auditor must complete our rigorous Penrose Senior Care Auditors Certification Program to ensure they meet our requirements.
What happens if you don’t have an auditor in my area?See More
This isn’t unusual, especially in smaller towns and cities. Once you engage us, we determine if we have a PenroseCertified Senior Care Auditor in your senior’s area. If we don’t, then we will recruit for one. This generally takes 2-3 weeks.
How do I know that your auditor actually made a visit to conduct the audit?See More
Our reports commonly include photos or videos to support our findings.
Do your auditors provide companionship or care-taking services during their visit?See More
While PenroseCertified® senior care auditors are friendly, they are instructed to be professional and focused on completing an objective audit.
Will I have the same auditor all of the time?See More
Yes, unless you request a new one.
How much does the service cost?See More
Our service fee varies based on the client’s need and the senior’s location. It costs about 5%-10% of average assisted living fees when delivering weekly service.
Do you take Medicare or Medicaid?See More
No, we are private pay.