Penrose Case Studies

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Improving the Lives of Seniors

Reducing the Risk of Elder Abuse
My mom lives across the country. Now I know how she’s really doing. – Debbie
Elder Abuse is rampant and growing. A full 50% of long-term paid caregivers admit to abusing seniors in their care. In senior living communities, 45% of residents say they have been abused and 50% have seen another resident abused. It’s estimated that less than 5% of incidents are reported. Source: U.S. Health & Human Services
Gerry - Lost for Days

During a bi-weekly Penrose Care-Check in an assisted living community, Gerry wasn’t in his room. Our Auditor asked a staff member if they knew where he was, as it wasn’t meal or activity time. She said he hadn’t been there for a couple days. Puzzled, the Auditor went to the director’s office and asked where Gerry was. The director said he should be in his room.

A search ensued.

Ultimately, Gerry was found in the Memory Care wing, behind locked doors. A staff member had mistakenly taken him back to the wrong room after lunch. Gerry had tried to tell the Memory Care staff that he didn’t belong there, but they didn’t believe him.

Gerry was very angry and scared. Our Auditor returned him to his room and notified his adult daughter of the event in her report. How long might it have taken for them to realize Gerry was missing without Penrose? Would his daughter have ever known?

 

 

June - Filthy and Naked

 

 

On the very first Penrose Care-Check, the auditor entered June’s small one-bedroom unit in an assisted living community to the strong smell of fecal matter. It was on the floor’s carpet, the arm-chair, the sheets and blankets, and on June herself as she laid naked in her bed. The fecal matter had been there for some time. June’s adult children were paying for bathing, dressing, cleaning, and everyday bed making services. Clearly, it wasn’t happening. June recorded her findings, including abuse/neglect, added pictures, and immediately sent it to June.  In addition, June made an Emergency Call to Penrose headquarters so a manager called the client directly so that it could be rectified ASAP.

Gloria - Lonely and Depressed

Gloria had been in skilled nursing for nearly a year when her daughter contacted Penrose. During the first Penrose Care-Check, the auditor discovered that Gloria felt lonely and depressed. She didn’t have any friends and thought no one liked her. She was afraid to go to any activities alone. The auditor reported these findings and her daughter immediately called the facility’s management and shared her learnings. The caregivers matched her up with another resident who they asked to be extra friendly to her. Within a couple weeks, Gloria’s spirit was improving and she looked forward to time with her new friend. Penrose is there for them, and for you.

Richard - Overdosed and Neglected

Richard was in a brand new, fancy assisted living community. When the family dropped him off, they thought they were providing him with the best care possible – at $6,000 a month it should be! Smartly, they hired Penrose to conduct weekly check-ins. One week, Richard was unusually lethargic and incoherent. And, while it was 10:30am, he was still in bed under the covers. He was supposed to go to breakfast every morning and have his bed made. Evidently, against its own policy, no staff member had been to his room yet that day. The auditor was deeply concerned about his behavior and called 911. He also called for a staff member. When the ambulance came, they immediately took him to the hospital. Richard overdosed on Dilantin, a drug he didn’t even need, but was being given by staff anyway. Evidently, he had been taking it for some time and it finally built up in his system. After four days in the hospital, he needed a month in the community’s skilled nursing wing before he was allowed to go back to his apartment. What would have happened with Penrose? It’s scary to even think about it.

Elder Abuse
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