When the PenroseCertified® auditor arrives at your parent’s residence, he/she will let your parent know that they are there to make sure everything is okay. As the auditor walks from room to room, your parent will be casually asked how they feel, if they’ve participated in any activities etc. It won’t feel like it is an interview, just a casual conversation with a friend.
In the meantime, the auditor will be checking, for instance, if the laundry has been done, if the floors are clean, if they have bathroom supplies, etc.
If your parent is in a private residence, you will let us know which days and times to conduct the check-in. If your parent is in a senior care community, our auditor will conduct the 30 minute check-in between Monday – Saturday from 9am to 5pm.