FAQs

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What is the role of a Senior Care Auditor as compared to other types of providers?

There are many types of caregivers that work with seniors. You may come into contact with these caregivers and need to be aware of their roles and responsibilities as well as where they fit. Generally, these types include:

  • Senior Care Auditors
  • Caregivers
  • Paid Companions
  • Hospice Aides
  • Activities Specialists
  • Certified Nursing Assistants
  • Ombudsman
  • Registered Nurses
  • Geriatric Care Professionals

Senior Care Auditors. Senior Care Auditors check on seniors, conducting audits and reporting back to their clients, generally the senior’s adult child. Auditors should be objective, third-parties to the caregiving experience. Otherwise, they risk becoming what they are auditing! Auditors may suggest types of products and services should the senior care audit findings warrant it.

Auditors are not caregivers. If providing caregiver services, you are going beyond the role as a senior care auditor and should discontinue the service immediately. You are not certified or licensed to perform these services.

Caregivers. Caregivers may go by other names, including Care Assistant, Caretaker, Care Provider, or In-Home Caregiver. These are ‘front line’ staff who work with people who have direct care needs. They have a varied range of duties, depending on who they are working with. Responsibilities may include:

  • Plan, prepare, and clean up meals
  • Light housekeeping
  • Laundry and ironing
  • Transportation and escort services – medical, religious, entertainment, etc.
  • Shopping
  • Helping senior to exercise
  • Engaging with the senior in recreational activities
  • Providing companionship
  • Reporting on senior medical changes
  • Assisting with bathing, dressing, and grooming
  • Running errands
  • Taking out the garbage
  • Monitoring or administering medication
  • Maintaining the senior’s calendar
  • Paying bills, monitoring finances
  • Opening or distributing mail
  • Making beds, changing linens
  • Washing dishes
  • Cleaning out the refrigerator

Paid Companions. Typically, paid companions visit three to five clients per week, working one-on-one to develop a close mutual relationship, which is meaningful and helpful to the client. Senior Companions assist in a variety of non-medical activities with their clients such as:

  • Going for walks
  • Sitting and talking
  • Doing crafts and board games
  • Reading to the client
  • Assisting with meal preparation
  • Helping with mail or dealing with the public
  • Assisting with shopping and/or medical appointments
  • Assisting with eating, washing, mobility
  • Providing interesting activities for the service user to do

Hospice Aides. Hospice aides work in a facility with many terminal residents, providing nursing care, and assisting with daily living activities (ADLs). Job duties also typically include helping residents with walking or with moving out of their beds to wheelchairs. They can apply topical medications, change bandages, and monitor a resident’s vital signs. They may work for a hospice agency.

Activities Specialist. Activities specialists work to provide stimulating activities for elderly care facility residents. They develop, plan, and lead activities such as crafts, card games, and bingo nights.

Certified Nursing Assistant. Certified nursing assistants (CNAs) work at nursing homes, assisted living facilities, and in homes. A certified nursing assistant works under the supervision of a registered nurse or a licensed practical nurse. A certified nursing assistant performs many of the same duties as a hospice aide and/or a caregiver.

Ombudsman. Like senior care auditors, Ombudsman make unannounced visits to senior care communities. However, Ombudsman are often government or industry non-profit officials and they take a more active role. They voice concerns to facility administration, investigate complaints made by or on behalf of residents. They also help with conflict resolution, mediation, and negotiation between families, seniors and community management. Ombudsmen are also trained to investigate and report suspected cases of elder and dependent adult abuse in long-term care facilities. They may educate residents and caregivers on senior rights under State and federal regulations. They also serve as a witness for residents when signing documents such as Advance Health Care Directives in skilled nursing facilities. The Penrose Care-Check™ contains a suggestion, “you may want to consider engaging an Ombudsman to investigate this further.”

Registered Nurse. Registered nurses specializing in geriatric care possess the knowledge and skills to care for elderly patients with needs such as wound care, IV therapy, Alzheimer’s, dialysis, and heart issues. They make rounds evaluating each resident’s condition and provides the proper care.

Geriatric Care Professionals. Working with families, geriatric care managers provide guidance and lead families to the actions and decisions that ensure quality care. Specifically, they:

  • Assess the situation and the senior
  • Create care plans
  • Provide education and advocacy
  • Deliver family caregiver coaching

Geriatric Care Managers are engaged to assist in a variety decisions and management items, such as:

  • Housing
  • Home care services
  • Medical management
  • Communication
  • Social activities
  • Legal
  • Financial
  • Entitlements
  • Safety and security
Are your auditors insured?

Yes. Penrose provides auditors with General Liability Insurance.

Can I cancel or change my services any time?

Yes. Your changes go into effect the following month.

What assurance do I have that your auditors actually visit my senior?

Once our auditors arrive, they log into the Penrose App. It auto geo-locates them and timestamps that they are at your senior’s location.

What happens if there isn't an auditor in my senior's area?

You will receive a notice that you have been waitlisted. Then, we immediately find out if a current auditor will extend their number of visits or territory to serve your senior. If they agree, we will contact you. If we can’t support with current resources, a manager will contact you to determine if we should begin a recruitment process to onboard a new auditor. The process takes about 3 weeks to complete.

How do I know if I can trust your auditors?

Each year, PenroseCertified Senior Care Auditors must pass the stringent Gold Standard Background Check which includes an in-depth 7-year review and a drug test. In addition, they must complete a refresher Penrose Certification Program.

The Background Check includes:

  • 7-Year County, State, and Criminal History
  • Social Security Trace
  • Residential History
  • Nationwide Sex Offender Registry
  • Nationwide Health Care Fraud & Abuse Scan Registry
  • OIG TRICARE Sanctions
  • DEA MEDICARE & MEDICAID
  • Sanctions National Record Indicator
  • Employment Verification
  • Education Verification
  • 3 References
  • 10-Panel Labcorp Drug Test (Marijuana not tested where legal)
  • DMV Report
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